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Help Center

Service-Specific Queries

Service-Specific Queries

Find detailed information about each of our individual services, from scheduling to requests.

What if there is a week when my lawn does not need to be cut?

Are Custodia service providers safe, insured and reliable?

Where does Custodia operate?

When should I expect you to arrive?

Can you do the work if I'm not onsite?

Do you work with Contractors to do services?

Do you stand by the quality of your work?

Snow Removal FAQs

How can I get the snow removal service?

I only need coverage while I'm on vacation. Can you help with that?

I'm not home. How will I know when you're coming and when the job is done?

Which communities do you serve?

You missed a spot!

What's the difference between 3cm and 5cm snow removal?

I have a couple of extra areas I need cleared. Can you handle that?

What’s your cancellation policy?

Do I need to sign a waiver to receive Snow Removal Service for the season?

What is ice melt, and how does it work?

Why should I choose Custodia for snow removal?

Do you charge extra for coming out more often during the month?

Is there a surcharge for heavy snowfalls?

When will my snow be cleared?

If it snows for several days straight, how often do you clear the snow?

How early in the day do you start clearing snow?

Can you please clean the snow off my car?

Is snow removed within 24 hours after it starts snowing or stops snowing?

When are crews dispatched?

What equipment do you use?

Are windows, packed snow, ice buildup, or wind-blown snow included?

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