---
title: General Information | Help Center
description: Discover what sets Custodia apart, including our commitment to quality, coverage areas, and how we prioritize customer feedback to improve.
---
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1. [Help Center](https://kb.custodia.com/)
2. [General Information](https://kb.custodia.com/general-information)
# General Information
Discover what sets Custodia apart, including our commitment to quality, coverage areas, and how we prioritize customer feedback to improve.
- [Can I add or remove a service like gutter cleaning or window cleaning without cancelling my plan?](https://kb.custodia.com/can-i-add-or-remove-a-service-like-gutter-cleaning-or-window-cleaning-without-cancelling-my-plan)
- [Do you service my area?](https://kb.custodia.com/do-you-service-my-area)
- [Can I change my service frequency or pause my recurring service?](https://kb.custodia.com/can-i-change-my-service-frequency-or-pause-my-recurring-service)
- [What if a job is marked done but the work was not completed or an area was missed?](https://kb.custodia.com/what-if-a-job-is-marked-done-but-the-work-was-not-completed-or-an-area-was-missed)
- [I am having trouble logging in or using my account. What should I do?](https://kb.custodia.com/i-am-having-trouble-logging-in-or-using-my-account.-what-should-i-do)
- [How do I get a free quote?](https://kb.custodia.com/how-do-i-get-a-free-quote)
- [Where does Custodia operate?](https://kb.custodia.com/where-does-custodia-operate)
- [What happens if I'm not satisfied with the work?](https://kb.custodia.com/what-happens-if-im-not-satisfied)
- [Does Custodia schedule a specific time for each service?](https://kb.custodia.com/does-custodia-schedule-a-specific-time-for-each-service)
- [Can I Use Custodia Without an Email Address?](https://kb.custodia.com/i-dont-have-an-email-address.-can-i-still-use-custodia-for-my-home-management)
- [What makes Custodia different for seniors?](https://kb.custodia.com/what-makes-custodia-different-for-seniors)
- [What are your hours of operation?](https://kb.custodia.com/what-are-your-hours-of-operation)
- [Do I need to create an account?](https://kb.custodia.com/do-i-need-to-create-an-account)
- [What if I have multiple properties?](https://kb.custodia.com/what-if-i-have-multiple-properties)
- [What’s your cancellation policy?](https://kb.custodia.com/whats-your-cancellation-policy)
- [Are Custodia service providers safe, insured and reliable?](https://kb.custodia.com/are-custodia-service-providers-safe-insured-and-reliable)
- [Do you stand by the quality of your work?](https://kb.custodia.com/do-you-stand-by-the-quality-of-your-work)
- [Do I need to be home for the service?](https://kb.custodia.com/do-i-need-to-be-home-for-the-service)
- [I signed up but have not been charged yet. When will my first payment come out?](https://kb.custodia.com/i-signed-up-but-have-not-been-charged-yet.-when-will-my-first-payment-come-out)
- [Do I need to sign a contract?](https://kb.custodia.com/do-i-need-to-sign-a-contract)
- [Can I skip a visit or switch frequency mid-season?](https://kb.custodia.com/can-i-skip-a-visit-or-switch-frequency-mid-season)
See less ▼
- [General Information](https://kb.custodia.com/general-information)
- [Payment and Billing](https://kb.custodia.com/payment-and-billing)
- [Home Management Plans (HMP)](https://kb.custodia.com/home-management-plans-hmp)
- [Service-Specific Queries](https://kb.custodia.com/service-specific-queries)
- [Snow Removal](https://kb.custodia.com/snow-removal)
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