General Information

Discover what sets Custodia apart, including our commitment to quality, coverage areas, and how we prioritize customer feedback to improve.

• Can I add or remove a service like gutter cleaning or window cleaning without cancelling my plan?
• Do you service my area?
• Can I change my service frequency or pause my recurring service?
• What if a job is marked done but the work was not completed or an area was missed?
• I am having trouble logging in or using my account. What should I do?
• How do I get a free quote?
• Where does Custodia operate?
• What happens if I'm not satisfied with the work?
• Does Custodia schedule a specific time for each service?
• Can I Use Custodia Without an Email Address?
• What makes Custodia different for seniors?
• What are your hours of operation?
• Do I need to create an account?
• What if I have multiple properties?
• What’s your cancellation policy?
• Are Custodia service providers safe, insured and reliable?
• Do you stand by the quality of your work?
• Do I need to be home for the service?
• I signed up but have not been charged yet. When will my first payment come out?
• Do I need to sign a contract?
• Can I skip a visit or switch frequency mid-season?