---
title: When should I expect you to arrive?
description: On the day of your scheduled appointment, expect a courtesy call from our friendly, uniformed team members approximately 15-30 minutes before your designated two-hour arrival window begins.
---

[Skip to content](https://kb.custodia.com/when-should-i-expect-you-to-arrive#main-content)

[![Custodia Logo](https://kb.custodia.com/hubfs/%5BNEW%20BRAND%5D%20Email%20Assets/Bedrock_Logo%20(2).svg)](https://custodia.com/)

Open main navigation

Close main navigation

- [Go Back To Homepage](https://www.custodia.com/)

[Go Back To Homepage](https://www.custodia.com/)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Help Center](https://kb.custodia.com/?hsLang=en)
2. [Service-Specific Queries](https://kb.custodia.com/service-specific-queries?hsLang=en)

# When should I expect you to arrive?

## You will receive visit notifications via email in advance of our service visits. We update service time windows as our crew complete routes.

#### Communication

On the day prior to your scheduled service, You will receive visit notifications via email in advance of our service visits. You can also view upcoming visits by logging into your account. We update service time windows as our crew complete routes. 

#### Ensuring a Smooth Service

This process is part of our commitment to providing punctual, transparent, and reliable service, making sure we meet your expectations every step of the way.

[![Custodia Logo](https://kb.custodia.com/hubfs/%5BNEW%20BRAND%5D%20Email%20Assets/Bedrock_Logo%20(2).svg "Custodia Logo")](https://custodia.com)

Your home, taken care of.   
Every season.

<https://www.facebook.com/gocustodia/> <https://www.instagram.com/gocustodia> <https://www.youtube.com/channel/UCfyjyMClm0cO6erMQ8xwcmw>

© 2026 Custodia Home Management. All rights reserved.